IMS Care, operating under the IMS Group, the Samsung Authorized National Distributor in Nepal, manages Samsung mobile phone’s authorized service centers. These state-of-the-art service centers are strategically located, with the main facility at Tamrakar Complex, Newroad. Other service centers are effectively functioning in Nepalgunj, Dang, Butwal, Pokhara, Narayanghat, Jawlakhel, Kamaladi, Gongabu, Bhaktapur, Dhangadi, and Damauli. The objective behind establishing these centers is to reduce the service cycle and provide efficient and prompt service to Samsung mobile users.

Customer service encompasses the provision of assistance before, during, and after a purchase. At IMS Care, customer support does not end with the sale; instead, it continues throughout the product’s lifecycle. The main focus of IMS Care is not just commercial benefit but ensuring maximum customer satisfaction. IMS Care provides comprehensive hardware and software repair services for Samsung mobile phones and other accessories, helping customers build trust in the company.

Our services are delivered by the best engineers, directly trained by Samsung, using genuine spare parts from Samsung. IMS Care, with its team of professionals, has successfully satisfied more than 90% of its customers across Nepal with exemplary service responses.

Samsung Authorized IMS Care Service Centers in Nepal:

S.No.	IMS Care Info	Address	Contact No.	Operation Hours
1	Kathmandu	3rd & 4th Tamrakar Complex, Pako New road	01-5367258/01-5367258/ 9802002535	9AM to 7 PM Sun to Thurs
2		Baneshwor QRS	9851213992	9 AM to 5 PM Fri
3	Lalitpur	Pulchowk, Opposite St. Xavier’s School	9802002507	10 AM to 6 PM Sun to Fri
4	Narayanghat	2nd Floor, KL Mall, Bharatpur	9802002514	10 AM to 6 PM Sun to Fri
5	Butwal	Traffic Chowk, Butwal	071-533716	10 AM to 6 PM Sun to Fri
6	Pokhara	Open House Building, Chipledhunga	061-544976	10 AM to 6 PM Sun to Fri
7	Nepalgunj	Situ B.P. Chowk	9802002515	10 AM to 6 PM Sun to Fri
8	Dang	Ghorahi-15, RamJanaki Tole	082-563931	10 AM to 6 PM Sun to Fri
9	Damauli	Kalika Marg	9802007524	10 AM to 6 PM Sun to Fri
10	Dhangadi	1st Floor Shree laxmi Complex, Purani Bhansar Road	091-523843	10 AM to 6 PM Sun to Fri
11	Bhaktapur	Bhaktapur Mobile Complex, Suryabinayak	9802004871	10 AM to 6 PM Sun to Fri