IMS Care – Samsung

Samsung mobile phone’s authorized service centre’s are managed and formed under the IMSC banner. A state of art ambience for after sales service is in operation at Tamrakar Complex, Newroad. Other service centers are also functioning effectively in Nepalgunj, Dang, Butwal, Pokhara, Narayanghat, Jawlakhel, Kamaladi, Gongabu, Bhaktapur, Dhangadi, Damauli. The objective, behind the establishment of these centers, is to reduce the service cycle and provide efficient and prompt service to Samsung mobile users.

Customer service is the provision of service to customers before, during, and after a purchase. Also the care for customers does not end with Sales, instead the care continues even after the product or the customer uses service. The main focus of IMS is not commercial benefit rather on the valued customers for maximum customer satisfaction. IMS-Care provides its customers with the hardware and software repair services of their Samsung mobile phones and other accessories. This service helps customer build trust in the company.

The best engineers directly trained from Samsung using genuine spare parts from the Samsung Company provide the services. IMS-Care with a team of professionals has been able to satisfy more than 90% of its customers with the very best responses all over Nepal.

The details of the service centers of IMS-Care are as follows:

S.No. IMS Care Info Address Contact No. Operation Hours
1 Kathmandu 3rd & 4th Tamrakar Complex, Pako New road 01-5367258/01-5367258/ 9802002535 9AM to 7 PM Sun to Thurs
2 Baneshwor QRS 9851213992 9 AM to 5 PM Fri
3 Lalitpur Pulchowk, Opposite St. Xavier’s School 9802002507 10 AM to 6 PM Sun to Fri
4 Narayanghat 2nd Floor, KL Mall, Bharatpur 9802002514 10 AM to 6 PM Sun to Fri
5 Butwal Traffic Chowk, Butwal 071-533716 10 AM to 6 PM Sun to Fri
6 Pokhara Open House Building, Chipledhunga 061-544976 10 AM to 6 PM Sun to Fri
7 Nepalgunj Situ B.P. Chowk 9802002515 10 AM to 6 PM Sun to Fri
8 Dang horai-15, RamJanaki Tole 082-563931 10 AM to 6 PM Sun to Fri
9 Damauli Kalika Marg 9802007524 10 AM to 6 PM Sun to Fri
10 Dhangadi 1st Floor Shree laxmi Complex, Purani Bhansar Road 091-523843 10 AM to 6 PM Sun to Fri

Contact Details