IMS Airport

IMS Airport Services Pvt. Ltd. is a specialized airport infrastructure and service management company under the IMS Group, one of Nepal’s most diversified and dynamic business conglomerates. The company operates under a 30-year Build, Own, Operate & Transfer (BOOT) agreement signed in 2010 with the Civil Aviation Authority of Nepal (CAAN) to manage and enhance facilities at Tribhuvan International Airport (TIA)—Nepal’s primary international gateway.

As part of IMS Group’s vision to modernize and professionalize airport experiences, IMS Airport Services introduces global standards of passenger amenities, commercial infrastructure, and operational efficiency to the nation’s busiest airport. The company plays a strategic role in the modernization of Nepal’s aviation infrastructure by blending passenger convenience, tourism promotion, and commercial viability. Through meticulous planning, professional execution, and adherence to high safety and service standards, IMS Airport Services is redefining the traveler’s first and last impression of Nepal.

IMS Airport Services manages 288,987.34 sq. ft. of prime airport land, with 279,211.82 sq. ft. dedicated to physical infrastructure supporting passenger services, tourism, and commercial operations. In addition, the company oversees 9,957 sq. ft. of dedicated commercial space, designed to house retail outlets, service counters, and other passenger-focused businesses.

Key Facilities

  • Parking Complex: Capacity for approximately 800 vehicles, including both underground and aboveground parking, offering secure, affordable, and accessible spaces for travelers and visitors.

  • Modern Arrival Hall: Spacious and passenger-friendly, designed to streamline immigration, baggage handling, and ground transport connections.

  • Food & Beverage Outlets: Restaurants, canteens, fast food joints, and coffee corners catering to diverse traveler needs.

  • Tourist Recreation Park & Landscaped Garden: Relaxation zones enhancing visitor experience and showcasing Nepal’s hospitality culture.

  • Commercial Infrastructure: Retail shops, travel agencies, money exchange counters, SIM card stalls, ATMs, tourist police booths, ticketing services, and pre-paid taxi counters.

Core Services

  • Arrival hall operations and management

  • Vehicle parking and traffic management

  • Retail and commercial complex operations

  • Tourist information and assistance

  • Food and beverage management

  • Passenger amenities (Wi-Fi zones, seating, signage, wayfinding)

Safety & Standards

Aligned with global airport practices, IMS Airport Services ensures:

  • Passenger safety protocols for escalators, travelators, and lifts

  • Regular maintenance of trolleys and equipment

  • Deployment of trained security personnel and guides

  • Clear signage for smooth passenger movement

  • Collaboration with CAAN for infrastructure upgrades and emergency preparedness

Governance & Compliance

Operating under CAAN oversight, IMS Airport Services complies with all aviation safety, customs, and commercial regulations. As part of IMS Group’s corporate governance framework, the company follows:

  • Transparent reporting and accounting practices

  • Occupational safety and environmental sustainability protocols

  • Third-party audits as mandated by agreements and national law